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Repair Em' Shipping Policy

Our sophisticated inventory management system (IMS) allows us to monitor stock levels across all sales channels. This allows us to sell only what we have in stock.

For this reason, we ship SAME DAY for all ground orders placed before 5PM PST and all FedEx Air/UPS Next Day Air orders placed before 6PM PST! The following conditions apply to every order placed on this website. Placing your order with us and/or sending/dropping off your device indicates your acceptance to these terms:

Service Time

We don't like keeping orders here any longer than they have to be, so prompt shipping is a number one priority for us. We have satisfied customers all over the country and we have shipping options for everyone no matter where your location. We ship same day 99% of the time. We're proud to offer several different shipping solutions on every order. In the event that you need your order to arrive faster; we offer the following shipping options and upgrades for a fee. Delivery may occur via USPS, UPS, or FedEx in some instances due to location or to unsure delivery in a timely manner. We normally charge a flat rate to ship/return or just to simply return the products to you and/or the recipients you designate. When your product is fixed and ready to be returned, you will receive an email confirmation verifying that your order has been shipped, along with a tracking number which will allow you to track your shipment. We process orders as they come in, and we work to ship all orders as quickly as possible.

Late Shipments

Shipping carriers (FedEx, USPS, UPS, and DHL) do not compensate for late shipments due to weather. Additionally, FedEx Express Priority and UPS Next Day Air will not compensate for late deliveries if packages are delivered within the expected calendar day. As a result, Repair Em' Inc. will not compensate for late shipments due to the above conditions. If you suspect your shipment has been delayed due to a reason other than weather, please contact our Customer Relations team at 909 255 0615 or at info@repairem.com to file a claim. Claims are typically completed within 30 days of filing.

Lost Shipments

In the event a package is lost, shipping carriers (FedEx, USPS, UPS, and DHL) will only cover up to $100 worth of the package, or the total cost of the shipment if the price is $100 or less. Repair Em' Inc. is not responsible for lost merchandise due to carrier error, and will uphold carrier rules and regulations of the shipping method, that was selected for each order. While lost merchandise is not a common occurrence, we do recommend purchasing shipping insurance for all orders exceeding $100 to ensure additional coverage for lost packages You will have the ability to select shipping insurance upon checkout. If you suspect your shipment is lost, please contact our Customer Relations team at 909 255 0615 to file a claim. You may also reach us at info@repairem.com.

Domestic Shipping Options

The following shipping options are for customers within the United States: USPS Priority Mail (tracking number provided, takes two to three business days) USPS Express Mail (tracking number provided, takes one to two business days) UPS Ground (tracking number provided, takes one to five business days) UPS 2nd Day Air (tracking number provided, takes two business days) FedEx 2-Day (tracking number provided, takes two business days) UPS Next Day Air Saver (tracking number provided, takes one business day) FedEx Standard Overnight (tracking number provided, takes one business day by 3PM) FedEx Priority Overnight (tracking number provided, takes one business day by 10:30AM) FedEx First Overnight (tracking number provided, takes one business day by 9AM)

Delivery options and charges

Shipping is non-refundable. Unless otherwise stated by us, all shipping options are an additional charge according to the price listed next to the option selected. The cost of the shipping will be charged and added to your order.

Signature Requirement

For your security, we may require a signature at time of delivery. Please select a delivery address where you can sign for your package when it arrives. If you cannot be at the delivery location during the business day, you may sign a door tag authorizing release of the package without anyone present.

Delivery to Alaska, and Hawaii, and U.S. Territories

We are proud to offer Next Business Day shipping to Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands at an additional charge.

Delivery to P.O. Boxes

Use USPS if you are at an APO or FPO box. We reserve the right to change your shipping to USPS if you provide us with a PO/APO/FPO. In some cases orders for shipment to P.O. Boxes may take longer to be approved.

Weekend Deliveries

We use sophisticated shipping software to find alternative methods whenever we can to ensure that you receive your package faster. For example, if your order is activated on a Friday afternoon, and your home address is within close proximity of our nearby distribution center, we may ship your order via FedEx Home Delivery ground shipping to allow for Saturday delivery. In all other cases, you will need to call our Customer Service Department and pay a $20 fee for FedEx Saturday Delivery. For questions or concerns regarding additional shipping methods please email us or call our toll-free number. We will always do our best to accommodate your needs.

Holiday Deliveries

Our shipping carriers do not deliver on certain holidays such as Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Your package will be delivered on the next regular shipping day following the holiday. For more details, see the USPS, UPS or FedEx Holiday Delivery Schedule.
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https://repairem.com/ (909) 255 0615 Sales@RepairEm.com 570 Nevada Street Suite G Redlands CA 92373