Repair Em, Inc. ("Repair Em," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and applications.
Information We Collect
Personal Information You Provide
- Contact Information: Name, email address, phone number, organization name
- Device Information: Serial numbers, model numbers, device specifications
- Transaction Information: Payment details, shipping information, order history
- Account Credentials: Username and encrypted password for portal access
Automatically Collected Information
- IP address and browser type
- Pages visited and time spent on site
- Cookies and similar tracking technologies
How We Use Your Information
Process Transactions
Complete buyback quotes, payments, and shipping
Provide Services
Deliver data destruction certificates and reports
Communicate
Send updates about your orders and account
Improve Services
Analyze usage to enhance user experience
Security
Detect and prevent fraud or unauthorized access
Legal Compliance
Meet regulatory and legal obligations
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
Access
Request a copy of your personal data
Correction
Update inaccurate information
Deletion
Request erasure of your data
Portability
Receive data in a portable format
Opt-Out
Unsubscribe from marketing emails
Restrict
Limit how we process your data
California Residents: Under CCPA, you have additional rights including the right to know what information is collected and the right to non-discrimination. Contact us to exercise these rights.
Data Security
We implement industry-standard security measures to protect your information:
Encryption
TLS 1.3 for data in transit
Access Controls
Role-based permissions
Monitoring
24/7 security monitoring
Questions About Privacy?
If you have any questions about this Privacy Policy or how we handle your data, please don't hesitate to contact us.